About
I work on what happens after technology meets reality.
My work and research sit where technical systems encounter organisations, evidence, responsibility and human judgement.
Biography
Technology leadership, operational practice and research brought together by the same recurring questions.
I have spent my career inside large, complex organisations, responsible for technology that has to work beyond the demonstration — across people, infrastructure, suppliers, governance and consequence.
Much of my professional work has involved enterprise platforms, service operations, transformation and the difficult space between technical capability and organisational readiness.
Over time, that work pushed me toward a broader set of questions: what institutions choose to measure, how responsibility is distributed, what systems remember, and how intelligent systems change the relationship between evidence and judgement.
Three parts of the same inquiry
Practice
What happens when systems have to survive ordinary life?
Enterprise platforms, operational transformation, reliability and governance.
Research
What evidence makes an intelligent system trustworthy?
Retrieval, provenance, institutional memory and evaluation.
Writing
What becomes visible when those two worlds are read together?
Essays on institutions, evidence, systems and human judgement.
Current inquiry
I am especially interested in what organisations risk when intelligent systems become fluent before they become evidentially trustworthy.
My research explores retrieval-augmented systems, evidence faithfulness and institutional knowledge: how systems retrieve, represent and justify what they appear to know.
Explore the research →The work, the research and the writing all begin in the same place: a question that refuses to stay simple.
The Operating Question is where I keep pursuing those questions in public.
Read the writing →