Currently exploring institutional memory
Technology · Institutions · Human judgement
I work where technology stops being an idea and becomes an institution.
Writing, research and practice on artificial intelligence, organisational systems and the human judgement required when consequences become real.
Pilot conditions
PRODUCT
Featured essay · 10 min
The Quiet Work After Approval.
Approval is a decision. Adoption is an operating condition.
Featured essay · 10 min
The Quiet Work After Approval.
Approval is a decision. Adoption is an operating condition.
Selected writing
Ideas worth staying
with for a while.
Essays on systems, evidence, institutional behaviour and the decisions that become embedded inside technology.
Research & practice
One question.
Two ways of knowing.
From practice
Organisations rarely lose knowledge all at once.
It becomes inaccessible through ownership changes, obsolete systems, fragmented accountability and decisions whose original context has disappeared.
Explore observations →From research
Storage is not the same as meaningful availability.
Retrieval systems expose the distance between information being retained and an institution remaining able to recover why that information mattered.
Explore research →Selected work
Work conducted inside systems where reliability, governance and human consequences cannot be separated.
Enterprise platforms
Leading complex technology services used across large, regulated organisational environments.
Operational transformation
Redesigning systems, responsibilities and supplier relationships to create durable improvement rather than temporary recovery.
Artificial intelligence
Translating technical possibility into operating models, evidence, governance and responsible institutional capability.
The Operating Question
The difficult question is rarely whether technology can do something.
It is what must become true around it.
New essays, research notes and questions, sent occasionally.
No weekly content machine. Just new work when there is something worth saying.